Area Rug cleaning

Can you clean area rugs right in my home?

Yes. We clean your rugs in place right in your home -no matter what flooring surface your rug currently lays on: Linoleum, tile, marble, laminate and even hardwood floors are not a problem with the unique Dri-Way methods. There are some caveats however, so please check our Area Rug cleaning page under Services to find out more.

Can I drop off Area Rugs and Upholstery off to your shop?

No. We do all of our upholstery cleaning work at your location, by appointment. Most rugs we will clean right on-site at your location, but in some cases we will arrange with you to pick them up for cleaning at our shop and will deliver them right back to you.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.  Don’t worry about pre-vacuuming either -this vitally important step is always part of our service so leave it to us.

 

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

 

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug.  The rug should be completely cleared of all items and no part of it can be tucked or folded under any furniture -if possible.

 

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around to get at all sides -if possible.  

Cleaning method and solutions

What methods do you use?

As a member company of the LMCCA (Low Moisture Carpet Cleaning Association), we specialize in modern, ultra low-moisture methods that use about 5-10% of the water typical “wet-method” companies use. That means we never run the risk of overwetting and use just a fraction of the amount of water and cleaning chemicals that others must use. Our methods tend to be a little more labour intensive, and can take a little longer time to complete, but we feel the results are superior -as do thousands of happy Dri-Way clients.

Truth be told, in the hands of a skilled operator any system can achieve excellent results, but after over 40 years in the industry and after using pretty much every method under the sun at some point we feel the methods and techniques we have developed offer a unique and effective alternative for your consideration.

For most Fitted Carpets and some Area Rugs we use the SETT (Soil Extraction Transfer Technology) method that gently scrubs, loosens, and extracts embedded soils. For most upholstery and some Area Rugs we use a dry foam method that also gently scrubs, loosens and extracts embedded soils.  Carpets typically are ready for full use in just 30-90 minutes, and upholstery can take up to 4 hours. For especially soiled areas the drying time can be longer but our tech will advise you on this before beginning your service.

The IICRC (International Institute of Carpet Carpet and Rug Cleaners) classifies our methods as proper ‘deep cleaning systems’.

 

 

Are your cleaning products eco-friendly?

Because our methods are so efficient, we need only a tiny amount of cleaning solution; and the products we rely on are Green Seal Certified. Many products claim they are ‘green’ or ‘natural’ but in many cases these are simply advertising buzzwords. Only Green Seal is a government-authorized certification. It is costly and time consuming for manufacturers to earn; but we think our customers are worth it. These products must meet stringent protocols before being allowed to display this sought-after designation. Green Seal Certified cleaning solutions have been rigorously tested to be hypoallergenic, neutral in PH, odourless, and contain no VOC’s.

We only use products that we would use in our own homes and around our own children and pets. With Dri-Way, you can rest assured that your home’s carpets and upholstery will look and feel beautiful and clean, while knowing that you have made the best choice for your family’s health and that of our precious local environment.

What is different about a Dri-Way cleaning?

Your Dri-Way cleaning experience includes everything you need for a thorough, proper, and deep cleaning. Our experienced, uniformed, polite, non-smoking, and booty wearing techs will first walk-through with you to measure, price, and assess the condition and expected results of the process. Don’t worry, our team is not on commission so there’s no awkward haggling and you’ll get all the steps other companies often skip or charge extra for. Only after you’ve approved of our down-to-the-penny invoice will we begin. Our price never changes halfway through the cleaning either -you’ll never find any hidden surcharges or nasty surprises on a Dri-Way invoice.
==> We first begin with a careful pre-vacuuming, followed by the application of pre-conditioners and treatments, paying special attention to trouble spots and areas of concern as required. The main extraction then begins with our unique multi-stage cleaning process, which incorporates sanitizing, deodorizing, as well as anti-resoil finishing treatment. We concentrate on the areas that need the most attention and our promise is to get your carpets, upholstery or area rugs into their very best condition possible. We do all this without using noxious chemicals or unnecessary perfumes… plus it’s dry in just a fraction of the time so you can get on with your day… we are Dri-Way after all!
==> Once we’re done and you’re satisfied with the workmanship and results, our tech will leave you with a free bottle of our famous Non-Toxic Spot Remover. This will help to keep your items looking great and you get free refills forever!

Fitted Carpet cleaning

Can you clean ‘traffic areas’ and partial rooms?

Yes. With fitted carpet our method and pricing allows for us to easily go around certain heavy furniture and we charge you only for the exact square footage you need cleaned. Each invoice is tailored to your needs so it’s totally fair to you. We can easily ‘blend in’ the freshly cleaned areas with the zones that don’t need a cleaning this time.

Can you do ‘spot cleaning’ on fitted carpet?

Not per se. Our method lends itself to cleaning -usually- contiguous areas of fitted carpet, and that’s how we charge by the square foot cleaned. Spots/spills/marks and other areas of concern that happen to fall into those contiguous areas will be dealt with by our regular cleaning, and will get extra attention and detailing as required. In a nutshell, we of course focus on the areas needing the most attention, but we don’t normally ‘spot clean’ discrete areas on their own.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.  Don’t worry about pre-vacuuming either -this vitally important step is always part of our service so leave it to us.

 

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

 

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug.  The rug should be completely cleared of all items and no part of it can be tucked or folded under any furniture -if possible.

 

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around to get at all sides -if possible.  

Logistics

What are your hours of operation?

We schedule most residential cleaning service appointments from Tuesdays through to Fridays starting about 9AM until late afternoon. On rare occasions we can book Saturday appointments upon special request.

Can you clean in high-rise buildings?

Yes. We can clean in any room, on any floor, in any building. Our unique, powerful, self-contained and modular equipment allows us to easily bring our gear up ordinary elevators. We don’t bother you or your neighbours with awkward hoses causing security breaches attached to noisy, polluting trucks. Dri-Way is efficient and unobtrusive.

Do you need to park your truck close by?

Not really. While it’s nice to park close by we don’t have to. We can park quite a distance away and simply roll our portable, self-contained modular gear right up to your door. We have no awkward hoses causing security breaches and tripping hazards attached to noisy, polluting trucks.

Can your trucks use underground parking?

Yes. All our vehicles are able to use underground parking and we can easily roll our modular, self-contained equipment right to the elevator and up to your floor.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.  Don’t worry about pre-vacuuming either -this vitally important step is always part of our service so leave it to us.

 

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

 

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug.  The rug should be completely cleared of all items and no part of it can be tucked or folded under any furniture -if possible.

 

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around to get at all sides -if possible.  

Do you offer concierge service?

Yes. We often provide a convenient, no-charge concierge service when needed. If scheduling is a challenge, please note that nobody needs to be home during the cleaning. While it is certainly ideal to perform a walk-through together with you before commencing and after completing the job, We do offer this flexible service where we are quite happy to make creative arrangements with you to gain access, complete the work, then lock-up afterwards. We could meet with a trusted neighbour, find a hidden key, or use an access code that you provide. You could leave us a written note or hand-drawn diagram, and we can call or text with you upon arrival to make sure we’re taking care of those pesky coffee-spills beside the sofa. We can even feed the cat! As for billing, we only accept payment after you’ve returned home to see the workmanship and are fully satisfied with the service and results.

Measuring items for pricing

Measuring Fitted Carpet

We only charge you for precisely what we clean… we can either clean fully wall-to-wall or simply do ‘traffic areas’ in certain parts around heavy furniture such as beds, etc. Each invoice is tailored to your precise needs on the day, so it’s totally fair to you -no more haggling on what constitutes a ‘small’ or ‘large’ room or area. To prepare you an accurate quote, we need to learn the basic square footage of each room or area of flat carpet, and the number of individual steps or landings if any (most standard staircases have about 13 steps and maybe a landing or two).

 

You don’t have to measure every tiny nook and crannie, just the basic footprint of the rooms and areas will do fine. We tend to ’round down’ the square footage in your favour so no need to get too complicated here.

 

Furnished rooms: Bear in mind we only charge for the actual square footage cleaned. For example, in a 10×15 room (150’) that has a heavy, non-moveable bed that occupies about 30’ we would reduce the measured square footage accordingly: 150-35= 120’ See our ‘how to prepare for a cleaning’ FAQ to get an idea of what we can and cannot move for you.

 

==> When filling out your own contact form, list the rooms and areas you have in mind with your square footage findings as in the following example: bedroom 1: 140′

 

bedroom 2: 120′
walk-in closet: 30′
hallway: 45′
den: 90′
living room: 268′

dining area: 110′

staircase: 15 steps and a small square landing

 

You can also do things like upload a pic or an online link to your floorplan onto our contact form, or TEXT that to us at our main number (be sure to let us know your name if texting us for the first time). Photos of rooms of carpet, while nice to see, do not really help much when trying to measure the carpet. We really do need dimensions or square footages please.

 

Click through to the ==> Carpet Cleaning contact webform.

Measuring Area Rugs

Area Rugs are as straight forward as it gets to determine square footage… just length times width. Please do send us your measurements in FEET rather than inches or centimeters, and round down to the nearest whole or half foot for simplicity’s sake.

 

Common rug sizes:
7×5 = 35′
8×10 = 80′
9×12 = 108′

 

Circular rugs… Here’s where you finally get to use Pi! First, figure out the radius -the distance from the centre to the edge, in feet. Then multiple that number by itself. Then take the new number and multiply by 3.14 to get your square footage… Fun!

 

Remember, if your rugs are a few inches over a whole foot number, just round down to the nearest whole or half foot. We always like to round down in your favour!

Measuring Upholstery

We use a simple ‘linear footage’ to measure upholstery. 

 

What this means is we measure the width of any given sofa or chair from arm-to-arm in a straight line across the back. For example, most three-seater sofas are about 7 to 8 feet wide measured from the outside of each arm. A recliner chair might be assessed in the 2 to 3 foot wide range, and an ottoman is usually measured according to it’s shortest width, so a 2×4 upholstered ottoman would be assessed at 2 feet wide. Please do send us your measurements rounded down to the nearest whole (or half) FOOT rather than inches or centimeters. A typical two-seater sofa (or loveseat) might be assessed from 5 to 6 feet wide.

 

Normally, we don’t need to know other dimensions such as height or depth unless you have non-standard oversized or undersized upholstered items. 

 

***

Sofa-chaises: Measure the longest width from arm-to-arm, then add the portion of the chaise that extends out from the one side… usually another 2 to 4 feet or so.

 

Sectional sofas: Measure the width of all the sections to get a total, then subtract the linear footage of where these sections overlap (so we don’t charge twice for the same area). For example, with an L-shaped sectional that is 8 feet along one side, and 6 feet along the other side for a total of 14 feet. Then you would subtract perhaps 3 feet where they overlap (14 minus 3) to get a net of 11 feet wide for pricing purposes.

 

Sofa beds or hide-a-beds: The sofa would be priced as per a normal sofa and the mattress (if you need it cleaned also) would be priced as a mattress (see below).

 

Extra cushions: We often -throw in for free- a reasonable number of matching cushions but may need to charge more for additional cushions.

 

Mattresses: Mattresses are assessed by their narrowest dimension. For example, a standard 7×5 Queen mattress would be assessed as 5 feet wide for pricing purposes.

 

Recliner chairs: Fully upholstered recliner chairs are often assessed in the 2.5 to 3 foot wide range.

 

Occasional chairs: Typical smaller upholstered chairs could be assessed in the 2 to 2.5 foot range.

 

Office or desk chairs: Depending on the amount of upholstery could be assessed from 1 to 2 feet.

 

Dining chairs with upholstered backs: These are often assessed from 1 to 2 feet.

 

Stools or seat-only chairs: These could be assessed from .5 to 1 feet each.

 

As you can  imagine there is a LOT of variability in upholstery especially when it comes to dining chairs, occasional chairs, benches, settees, etc… Wherever possible please send us (via TEXT and/or uploaded onto our contact webform) pictures of your items (s) as photos really help us to quickly determine what we’re dealing with and can to get an accurate quote to you…

 

Click through to the ==> Upholstery Cleaning contact webform.

 

Pricing & payment

How do you charge for services?

We use a very simple and clear pricing system that’s totally fair to you. For fitted carpet and area rugs, we use square footage. For upholstery we use linear footage.  By gathering measurements before reaching out to us, we can easily work out a very close ballpark price ahead of time that our technician will verify with you, for your final approval, just before starting your cleaning service. Please see the FAQ on how to measure for pricing for more details…

Do you give free estimates?

Our straight forward and haggle-free pricing means it’s normally a simple matter to quickly, easily, and accurately quote your job over the phone, by text, or by email. If we deem that your job may be more complex for this, we may arrange a complimentary on-site inspection for you. In some cases where the quote is out of our way, simplistic, or otherwise unnecessary, we may need to charge $120.

Upholstery cleaning

Can you clean just certain parts of my upholstery?

No. When we clean upholstery we price to thoroughly clean the entire piece -the front, sides, back, all the cushions, and all the ‘nooks & crannies’. In a nutshell, we of course focus on the areas needing the most attention, but we don’t normally ‘spot clean’ discrete areas just on their own.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.  Don’t worry about pre-vacuuming either -this vitally important step is always part of our service so leave it to us.

 

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

 

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug.  The rug should be completely cleared of all items and no part of it can be tucked or folded under any furniture -if possible.

 

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around to get at all sides -if possible.