FAQs

Area Rug cleaning

Can you clean area rugs right in my home?

Yes. We clean your rugs in place right in your home -no matter what flooring surface your rug currently lays on: Linoleum, tile, marble, laminate and even hardwood floors are not a problem with the unique Dri-Way methods. There are some caveats however, so please check our Area Rug cleaning page under Services to find out more.

Can I drop area rugs off to your shop?

No. We do all of our cleaning work at your location, by appointment. If you wish to have your rug cleaned in a shop we can recommend some excellent local in-plant cleaning specialists.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug. The rug must be completely cleared of all items and no part of it can be tucked or folded under any furniture.

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around.

Cleaning method and solutions

What methods do you use?

As a member company of the LMCCA (Low Moisture Carpet Cleaning Association), we specialize in modern, ultra low-moisture methods that use about 5-10% of the water typical “wet-method” companies use. That means we never run the risk of overwetting and use just a fraction of the amount of water and cleaning chemicals that others must use. Our methods tend to be a little more labour intensive, and can take a little longer time to complete, but we feel the results are superior -as do thousands of happy Dri-Way clients.

Truth be told, in the hands of a skilled operator any system can achieve excellent results, but after over 40 years in the industry and after using pretty much every method under the sun at some point we feel the methods and techniques we have developed offer a unique and effective alternative for your consideration.

For most Fitted Carpets and some Area Rugs we use the SETT (Soil Extraction Transfer Technology) method that gently scrubs, loosens, and extracts embedded soils. For most upholstery and some Area Rugs we use a dry foam method that also gently scrubs, loosens and extracts embedded soils.  Carpets typically are ready for full use in just 30-90 minutes, and upholstery can take up to 4 hours. For especially soiled areas the drying time can be longer but our tech will advise you on this before beginning your service.

The IICRC (International Institute of Carpet Carpet and Rug Cleaners) classifies our methods as proper ‘deep cleaning systems’.

 

 

Are your cleaning products eco-friendly?

Because our methods are so efficient, we need only a tiny amount of cleaning solution; and the products we rely on are Green Seal Certified. Many products claim they are ‘green’ or ‘natural’ but in many cases these are simply advertising buzzwords. Only Green Seal is a government-authorized certification. It is costly and time consuming for manufacturers to earn; but we think our customers are worth it. These products must meet stringent protocols before being allowed to display this sought-after designation. Green Seal Certified cleaning solutions have been rigorously tested to be hypoallergenic, neutral in PH, odourless, and contain no VOC’s.

We only use products that we would use in our own homes and around our own children and pets. With Dri-Way, you can rest assured that your home’s carpets and upholstery will look and feel beautiful and clean, while knowing that you have made the best choice for your family’s health and that of our precious local environment.

Fitted Carpet cleaning

Can you clean ‘traffic areas’ and partial rooms?

Yes. With fitted carpet our method and pricing allows for us to easily go around certain heavy furniture and we charge you only for the exact square footage you need cleaned. Each invoice is tailored to your needs so it’s totally fair to you. We can easily ‘blend in’ the freshly cleaned areas with the zones that don’t need a cleaning this time.

Can you do ‘spot cleaning’ on fitted carpet?

Not per se. Our method lends itself to cleaning -usually- contiguous areas of fitted carpet, and that’s how we charge by the square foot cleaned. Spots/spills/marks and other areas of concern that happen to fall into those contiguous areas will be dealt with by our regular cleaning, and will get extra attention and detailing as required. In a nutshell, we of course focus on the areas needing the most attention, but we don’t normally ‘spot clean’ discrete areas on their own.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug. The rug must be completely cleared of all items and no part of it can be tucked or folded under any furniture.

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around.

Logistics

What are your hours of operation?

We schedule residential jobs from Tuesdays through to Fridays starting about 9AM until late afternoon. On rare occasions we can book Saturday appointments upon special request.

Can you clean in high-rise buildings?

Yes. We can clean in any room, on any floor, in any building. Our unique, powerful, self-contained and modular equipment allows us to easily bring our gear up ordinary elevators. We don’t bother you or your neighbours with awkward hoses causing security breaches attached to noisy, polluting trucks. Dri-Way is efficient and unobtrusive.

Do you need to park your truck close by?

Not really. While it’s nice to park close by we don’t have to. We can park quite a distance away and simply roll our portable, self-contained modular gear right up to your door. We have no awkward hoses causing security breaches and tripping hazards attached to noisy, polluting trucks.

Can your trucks use underground parking?

Yes. All our vehicles are able to use underground parking and we can easily roll our modular, self-contained equipment right to the elevator and up to your floor.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug. The rug must be completely cleared of all items and no part of it can be tucked or folded under any furniture.

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around.

Pricing & payment

How do you charge for carpet cleaning?

We price-out fitted carpet according to the actual square footage. This method is quick, accurate, and totally fair to you. Each invoice is tailored to your exact cleaning needs and our tech will walk through with you, itemizing each area for your approval. Or you can learn how you can measure your fitted carpet yourself.

How do you charge for services?

We use a very simple and clear pricing system that’s totally fair to you. For fitted carpet and area rugs, we use square footage. For upholstery we use linear footage.  By gathering measurements before reaching out to us, we can easily work out a very close ballpark price ahead of time that our technician will verify with you, for your final approval, just before starting your cleaning service. Our techs are not on commission, and every cleaning includes all of the steps required for a full, thorough, and proper cleaning.

What form of payment do you take?

We can accept cash, cheque, or e-transfer payments (preferred) upon completion, but only after you’re completely satisfied with both the service and results. Sorry, we do not accept payment by credit card at this time.

What is your minimum price?

No job is too small for Dri-Way, but like all on-site service companies that drive from location to location, we have a minimum service-call price for doing any work at any location, no matter how little work is needed. Our minimum price is $225.

This price covers up to:

  • about 240 square feet of Fitted Carpet (synthetic),
  • or up to about 7.5 linear feet of Upholstery (synthetic) -which is about the size of a typical three-seater sofa,
  • or up about 90 square feet of synthetic Area Rugs,
  • or about 65 square feet of wool Area Rugs.

Secondary Minimum:

Because each of our three service categories (Fitted Carpet, Upholstery, and Area Rugs) require different sets of equipment to back and forth from our vehicles, we must charge a secondary minimum. Our ‘secondary minimum’ is $95. This means that when you wish to hire us for a second, or third service from out of our three service categories, we must charge an additional $95 for each additional service category.

For example, if your Fitted Carpet cleaning price comes up to only $195, we cannot “make up” the difference (195+30=225) to achieve the minimum price by cleaning just $30 worth of Upholstery or Area Rugs. In this case we would have to charge the $95 secondary minimum resulting in a $290 total.

However, if your Upholstery came up to just $130, we could add some Area Rug cleaning by charging the $95 secondary minimum to come right up to the $225 minimum price (130-95=225).

 

Upholstery cleaning

Can you clean just certain parts of my upholstery?

No. When we clean upholstery we price to thoroughly clean the entire piece -the front, sides, back, all the cushions, and all the ‘nooks & crannies’. In a nutshell, we of course focus on the areas needing the most attention, but we don’t normally ‘spot clean’ discrete areas on their own.

How do I prepare for my Dri-Way cleaning?

Fitted Carpet Preparation: Please ready your areas by removing small items, ornaments and clutter. You may leave larger items such as sofas, chairs and tables to be shifted back and forth during the cleaning… you don’t have to empty your room with a Dri-Way cleaning.

There is no charge for moving a reasonable amount of sturdy, furniture -we only charge for the square footage cleaned.  Our technicians will not move any pieces of furniture that have items on or in them such as dressers, shelves, cabinets, desks, or electronics. However, if these pieces are completely emptied and sturdy enough they can be moved. Beds sometimes can be moved. Your technician will walk-through with you to determine what will be moved, and what areas of fitted carpet are to be assessed and measured.  

Area Rug Preparation:  Please ensure that the rug is fully rolled-out onto a flat surface. It doesn’t really matter what flooring surface your rug currently lays on: Laminate and even hardwood floors are not a problem with Dri-Way.  Ideally, there should be at least a foot of space around all edges of the rug. The rug must be completely cleared of all items and no part of it can be tucked or folded under any furniture.

Upholstery Preparation:  Ideally, there should be at least three feet of space around all sides of the upholstery to be cleaned, or at least room for our tech to maneuver the piece around.

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